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Contact Fetch Package Customer Service

Fetch Package Phone Numbers and Emails

Customer Service Number:

  • (972) 861-2837
Call customer service
Send Message

Fetch Package Emails:

Customer Service
Sales/ Reservations
media@fetchpackage.com
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Fetch Package Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Fetch Package Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Fetch Package is 9728612837.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Fetch Package may ask you for the following information to identify you as a customer: email, first and last name or address or zip code.

View full overview ›

How to Contact Fetch Package Customer Service?

Most Popular Number:

(972) 861-2837
Total calls: 315 Issues resolved: 5 Last call: Nov 1, 2025

Fetch Package does not provide a phone number for communicating with the customer service representatives in real time. Instead, it has written ways to get in touch with a specialist. If you have some questions related to the delivery of clothes, shoes, food, ceramic tableware, or other things by the Fetch Package company, send a letter with them to the following Fetch Package email: help@fetchpackage.com. Are you a media representative who wants to discuss PR or media-related questions? Use the following company contact: media@fetchpackage.com.

If you prefer to solve all delivery-related issues via Fetch Package live chat, move the mouse cursor over “about us”, and choose “contact us” from the drop-down list. Do all these actions on the official company website. After this, click on the “contact us” yellow button in the lower right corner. Choose FAQ you want to know the answer to in Fetch Package online chat window, and you’ll receive a detailed description of the solution to your issue. If you need other help, click on “need further assistance?” Enter all necessary data in special fields and click on the “Submit” button.

The Fetch Package does not share information regarding the connection with the customer support team via the app. You can receive Fetch mobile app support as answers on FAQs the on the official company site. After going to the “Contact us” page, select “for residents” or for communities” and choose one option from the list in the “fetch mobile app support”. You’ll be directed to questions. Select those you need. If you want to get in touch to Fetch Package customer service right within the app, such an option typically is available in “Help” or “Support” section. So, check it by opening the app on your mobile gadget.

Fetch Package customer service team is ready to give you answers to all your questions during the following business hours: Monday through Friday from 8 a.m. to 10 p.m. CST. On Saturday, it operates from 9 a.m. to 6 p.m. CST, and on Sunday from 9 a.m. to 5 p.m. CST.

PissedConsumer Club

Contact Information

Fetch Package Website:

Fetch Package Help Center:

Corporate Office Address:

Fetch Package Inc.
1319 Rosewood Ave
Austin, Texas 78701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 10:00pm CST

Saturday: 9:00am - 6:00pm CST

Sunday: 9:00am - 5:00pm CST

More contact details

Fetch Package Customer Service Reviews

1.8 / 5
Poor
Dominic E Rfc
The worst customer service line I have tried to reach in a decade
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Simple question I tried to ask no one cares. I have wanted to be a delivery person for Fetch and downloaded the Apps, still couldnt even register instead the immediately send a debit card.

Careen Eux
Question about fee

Turns out, rather than a monthly amount, the billing is quarterly. Whew!

What a relief to learn. The customer service person was understanding.

Quenten Bgh
Fetch working?

hard to use the site no instructions on how to use any other way to get instructions ? phone number perhaps would like to use but can't figure out

How Good is Fetch Package's Customer Service?

Anne Smw
Anne Smw
Feels Satisfied | Aug 19, 2024

I am pleased with their help

Read full quote
Jaleya Yfn
Jaleya Yfn
Feels Satisfied | Jun 04, 2024

I’m very please with the attention and the resolution communication that is very important

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Mark M Yql
Mark M Yql
Feels Disappointed | Jan 30, 2024

One day your points are there something happens and they’re gone why should the world waste its time

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Lisa K Ocf
Lisa K Ocf
Feels Satisfied | Aug 02, 2023

Need to get in my account so I can start back scan the receipt

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Jed Zva
Jed Zva
Feels Disappointed | Jul 20, 2023

Because I haven’t got my problem resolved

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Summary of Fetch Package Customer Service Calls

315 TOTAL
CALLS
00:51 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fetch Package?

Shipping and Delivery Question:

  • “Missing important package”
  • “Missing package”
  • “I mistakenly put one of the drop out locations to deliver my package.”

Account Question:

  • “Forgot my email address”
  • “I'm not receiving my Amazon account receipts”
  • “I am trying to sign up and do not see my city/state”

Request for Information Question:

  • “Help transfer account to new phone”
  • “Help with account”
  • “Your not helping me via ?”

Cards Question:

  • “Trying to send my gift card to my new email”
  • “Gift card missing”
  • “My Amazon gift card”

Product/ Service Question:

  • “It's not working”
  • “Insurance”
  • “Broken phone”

Payments and Charges Question:

  • “Have been trying to go on fetch to scan my receipts. Have not been able to get on for the past week. When I finally get on today, I have no points. What happened to my points?”
  • “Claim not paid again”
  • “I have lots of receipts that are probably expiring by now cuz you have my account locked”

Activation/ Cancellation Question:

  • “Cancelling insurance”
  • “Cancel service”
  • “Cancel”

Return/ Replace Question:

  • “I’m trying to change my password on the drivers partner app but for another strange reason it says my email isn’t valid HOW FETCH SENDS MY EMAILS”
  • “Change of address and i haven’t received my my gift card rewards”
  • “Need to change Email address, your system won’t allow!”

Employment Question:

  • “I’m trying to see if I can get my w2 sent to my email”
  • “Dint get paid for the deliveries o did last nighy”
  • “Employment Verification”

Staff Question:

  • “Terrible service”
  • “Retrieve a Walmart customer service that I picked up the order”

Website/ Application Question:

  • “Finishing application”

Refund Question:

  • “Need refund on reward”

Other Question:

  • “No puedo gastar mi dinero”
  • “Missing points”
  • “Recipe not reading right”

Compare Fetch Package Customer Service To

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